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Monitoring
See how much you've used this month against your plan's limits, which sidekicks are active right now, and what's been happening recently.
On this page
The Monitoring dashboard Usage cards Usage by account Sidekick Status Recent Activity & Conversation Analytics Usage for one sidekickThe Monitoring dashboard
Open Monitoring in the admin sidebar. If you can see more than one account, use the account picker at the top to look at one at a time. Use Refresh to reload the numbers.
Usage cards
| Card | What it counts |
|---|---|
| Messages | Text messages this calendar month. |
| Voice minutes | Minutes of voice and video calls this month. |
| AI images | Images generated this month, for example by Image Catalyst. |
| Documents | Documents in your knowledge bases. This is a running total, not a monthly count. |
| Sessions | Conversations started this month. |
| Free trials | Free-trial accounts you can see, and whether any are near or at a limit. |
The monthly numbers reset on the 1st.
Usage by account
This table shows each account's plan, its messages, voice minutes, images and documents, and an Overall limit bar. The bar always tracks whichever allowance is closest to running out (the label says which, for example "Closest: voice minutes"):
- Teal: under 80% used.
- Orange: 80% or more. The account owner gets a warning in chat and by email.
- Red: used up. The label changes to say which allowance ran out.
Paid plans show No limit, because the monthly allowances apply to free trials. A free trial also shows how many days it has left. See Free trials for the allowances.
Sidekick Status
Each sidekick gets a card showing which chat types it has switched on (voice, text) and what it's doing right now:
- In Call: someone is talking to it.
- Processing: it's working on something.
- Recent: it was used a short while ago.
- Idle: it's ready and waiting.
- Inactive: it's switched off (untick Agent is enabled on its Sheet to do that on purpose).
Recent Activity & Conversation Analytics
Recent Activity lists the last 20 events: voice calls, text chats and ability runs, with the sidekick, the account and how long ago each one happened.
Conversation Analytics summarises how people talk to your sidekicks:
- Voice Calls: voice and video calls in the last 30 days.
- Text Messages: text messages this month.
- Avg Call Duration: the average length of a voice call.
- Voice / Text: the split between the two.
Usage for one sidekick
Each sidekick's Sheet has a Settings tab with a Usage This Month panel. It shows voice minutes, text messages and embedding chunks for that sidekick alone, with a Refresh button.
